By Dr. Patty Khuly
It’s a tough subject to tackle. After all, veterinarians do plenty of annoying things, too. But this particular post is all about you — well, not you, but the annoying yous among you. Not that most of you deserve this, but some of you just might! So without any further hedging, let me launch into the most annoying things pet owners do.
- Answer Their Cells
Need I say more? Is there anything more annoying and disrespectful than answering a phone call while your vet is delivering her state-of-your-pet’s-health address? OK, it might be worse if you dug out your phone to initiate a call midexam, but only by a smidge. They’re both just plain rude.
- Bring Their Kids
I dearly love children (mine mostly, but yours can also be cool), but very young or badly behaved children are an unnecessary liability in a veterinary environment. It’s hard enough to keep pets safe — much less kids. So unless your children are old enough and/or chill enough to hang out in a vet setting, they should probably stay home.
One exception: If your pet has an emergency and you have no one to care for your kids, you are most definitely excused. We’ll understand. Call ahead and we may even assign an employee to keep tabs on them so you can concentrate on what’s wrong with your pet.
- Let Their Dogs Run Amok
This is not the dog park. And, for the record, retractable leads should remain in the shortest, locked position for the duration of your visit. After watching an innocent human get taken down in the lobby by an overlong retractable line, I decided there should be a law against these in vet hospitals.
- Carry Their Cat
I’ve never been able to fathom why some owners insist upon bringing their cats to the vet hospital without carriers. Some will use harnesses, which won’t help them when faced with a truly motivated dog. And, honestly, I’d never blame a dog for attacking a cat in a veterinary hospital environment. After all, these cats are probably giving off cornered prey vibes that some dogs can’t ignore. Remember my post on cats in carriers? Cats are more comfortable in uncertain environments when they’re enclosed.
- Deny, Deny, Deny
It drives us crazy. These clients effectively employ us to be their experts, then they put up roadblock after roadblock: No, my pet is not fat. No, my pet’s teeth are not rotting. No, he’s too old for surgery. No, her claws are not too long. It’s exasperating!
I can understand why you might (and should!) question your veterinarian about health care issues that are important to you, but why come to the vet if you’re unwilling to have an open dialogue about what your pet needs and doesn’t need?
- Refuse to Pay
It happens more often than you’d think. Pet owners agree to hospitalization and procedures — and later refuse to pay. Sometimes they say that they forgot their checkbooks. Other times they claim to have misunderstood the payment policy, even though there’s a sign in almost every veterinary hospital in the United States that explains payment is expected when services are rendered. I even had a client cancel her Amex payment after we saved her anemic cat’s life with a blood transfusion.
- Don’t Follow Through
There’s no shame in admitting that you can’t medicate your difficult cat or trim your unruly dog’s toenails. Veterinarians are pet owners, too. We absolutely understand why you might not be able to manage these not-so-simple tasks.
But you’ve got to let us know if you can’t, don’t or won’t do what we say. After all, we have plenty of alternatives to offer. And there are few things more frustrating to a veterinarian than failing to treat a patient who could have been helped if only the vet were able to employ some ingenuity.
Want to give your veterinarian the best holiday gift ever? Resolve to be a more honest, open, conscientious, cat box-carrying, child care-finding, cell phone-shirking client. For my part, I promise to offer you a New Year’s post on my personal mea culpa. It’s a fair trade, don’t you think? That is, as long as I do as I say and follow through.